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Returns & Refunds Policy
Returns are accepted within 30 days of receiving your order.
At Netzah, we are committed to providing a high-quality experience and meaningful jewelry you’ll want to keep. However, we understand that in some cases a return may be necessary.
How Do I Make a Return?
We accept returns on unworn items that are returned in their original condition and original packaging within 30 days of delivery.
To initiate a return, please contact our customer support team to receive return instructions and the return address.
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Customers are responsible for return shipping costs
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We recommend using a tracked service, as we are not responsible for lost return parcels
Refunds
Once your return is received and inspected, refunds are typically processed within 24 hours.
Refunds will be issued to the original payment method.
Please allow up to 10 business days for the funds to appear in your account, depending on your payment provider.
You will be notified by email once your refund has been processed.
Exchanges
We offer hassle-free exchanges.
To request an exchange, please email us with your order number and the item you would like to exchange.
Email: info@netzahjewelry.com
Faulty or Damaged Items
If your order arrives with a fault or damage, please notify us on the day of delivery.
When contacting us, please include:
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Your order number
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Full name
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Clear photos of the issue
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A brief description of the problem
This will help us resolve the issue as quickly as possible.
Email: info@netzahjewelry.com
Delivery Issues
Netzah is not responsible for parcels:
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Delivered to an incorrect address provided at checkout
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Left in unsecured locations at the customer’s request
If your order appears to be missing, please contact us as soon as possible.
Please allow sufficient time for delivery delays.
We cannot issue a refund or replacement until 20 working days after the dispatch date (or 25 working days for international shipments, where applicable).
Once this period has passed, we will arrange a replacement if the parcel is confirmed as lost.
Customs & Import Duties
Netzah is not responsible for any customs duties, import taxes, or fees applied by local authorities. These charges are the responsibility of the customer.
If you are unsure whether customs fees apply to your order, please check your local government’s website for more information.
Customer Support
For all returns, refunds, exchanges, or general support enquiries, please contact us quoting your order number.
Email: info@netzahjewelry.com